Right of cancellation and return terms
If you are a consumer, you have the right under the Consumer Protection Act to cancel the order by notifying us of this within 14 days of receiving the goods or the last batch of goods, or if it is a regular order. delivery of goods, receiving the first batch of goods.
The cancellation notification must be made clearly, for example, to our email below or with a written notification that you send along with the returned product.
The right of cancellation only applies and thus the products to be returned must be in their original packaging, unused and well packed for return.
If the transaction is cancelled, the goods must be returned without delay and no later than within 14 days of making the cancellation notice to our return address mentioned below. If necessary, the returner must prove that the goods have been returned within the deadline, for example with a return receipt. The returner is obliged to pay the costs caused by the return. These costs will not be returned to the returner.
When you return a delivered order, please include your name and contact information as well as your account number for a refund.
We will therefore promptly return the money you paid for the order in accordance with the Consumer Protection Act.
Our return address:
Syvelax beach road 116
21710 Korppoo, FINLAND
Delivery check, error and problem situations
Check the delivery as soon as you receive it. If the product is lost or damaged during transport or otherwise does not match your order or is incorrect, please inform our customer service as soon as possible and within 14 days at the latest, and we will agree on how to receive the product. bug fixed. In the consumer store, we comply with the mandatory error liability provisions of the Consumer Protection Act regarding errors.
Our staff will help you with questions related to the order. Contact us by email:
Limitation of liability
Guitar Well is not responsible for any indirect or direct or other damage related to the order, delivery or product, which is caused by any of the above, except until the mandatory provision of the Consumer Protection Act or other mandatory law provides otherwise.
We try to resolve disagreements regarding your order primarily by agreement, so please contact our customer service first to resolve the issue.
If the disagreement regarding the sales contract cannot be resolved through negotiations between the parties, the consumer can submit the matter to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. Before taking the case to the Consumer Disputes Board, the consumer should contact the magistrates' consumer advisory service (www.kuluttajaneuvonta.fi).